Report on the Universal Postal Service Quality Monitoring System of CTT - Correios de Portugal, S.A., regarding the year 2000, for the purposes of Article 8, paragraph 7 of Law no. 102/99, of July 26
Whereas:
i) Pursuant to Article 8, paragraph 7 of Law no. 102/99, of July 26, ANACOM, in its capacity as regulatory authority for the postal sector, must ensure, independently from the universal service provider, the control of the service quality levels in fact offered, which results will have to be laid down in a report published at least once a year;
ii) ANACOM has promoted an audit to the Service Quality Monitoring System of CTT - Correios de Portugal, S.A., related to the year 2000;
iii) This audit was performed by an independent entity from CTT - Correios de Portugal, S.A.;
iv) The conclusions of the performed audit;
ANACOM declares, for purposes of Article 8, paragraph 7, of Law no. 102/99, of 26 July, that, within the scope of the Service Quality Monitoring System of CTT - Correios de Portugal, S.A., the service quality monitoring system that was in force in 2000, does not offer a reasonable basis for the submittal of an opinion about its conformity and the analysis of information gathering and treatment procedures used by this system revealed limitations as regards validation of its reliability.
In view of this audit, the Board of Directors of ANACOM decided and recommended that changes should be introduced in the Service Quality Monitoring System of CTT - Correios de Portugal, S.A.
See also:
- Notice of 30.10.2002, published on 14 of November https://www.anacom.pt/render.jsp?categoryId=215404
