Press releases in 2023
Problems with service contracting were the main cause for complaints related to electronic communications in 2022
In 2022, problems with service contracting were the main cause for complaints and the only issue to increase in this period, in which the number of complaints fell in general.
Number of 5G base stations installed in Portugal increased by 35% in Q4 2022
By the end of December, there were 1526 parishes with 5G stations installed, spread across 302 municipalities, a 35% increase on the previous quarter.
ANACOM believes it is urgent to adopt measures to strengthen competition and consumer protection, proposing to the Government a reduction in customer loyalty periods to promote price reductions
ANACOM takes the view that the maximum duration of the loyalty period should be brought down from 24 to 6 months, given the clear benefits that this will bring to consumers.