II. Human Resources

1. Recruitment and selection

Recruitment and the contractual situation for the year in question and in comparison with the previous year, is characterised by:

- A 5.7% increase in the number of permanent employees;

- A reduction of 37.5% in the number of temporary employees with a contract of a limited length of time.

The number of people ICP employed at 31 December 2001, increased by 4.3% compared with the same period in 2000.

2. Employee qualification levels

In terms of the grouping of employees by their level of professional qualifications, there was a significant increase in the capacities of the Institute's human resources. In fact, the increased level of qualification of ICP employees can mainly be seen in upper and middle management, which account for about 67.5% of the total workforce. This change is related not only to the increased technical and functional demands placed upon the Institute, but also to the inclusion and/or reclassification of employees who were previously associated with lower levels of qualification.

3. Resources used

With regard to the types of work used in 2001, there was an increase of about 3% in the amount of work due to the use of the following forms of work:

- Increase of around 5.5% in "normal" work;

- Decrease of around 38.2% in the use of temporary work;

- Decrease of 4.3% in use of supplementary work.

4. Professional training

The type of responsibilities laid before the Institute, particularly those that relate to constant development of the telecommunications market, have led to an increased need to invest in the technical qualifications of its employees and the training of younger employees.

Professional training represented 3.3% of total employee-related costs in 2001.

Some 524 specialised training courses took place, involving 814 participants in a total of 25,343 training hours.

When compared with the previous year, there was a reduction of around 4.5% in terms of cost and of 19.9% in the number of participants. On the other hand, the number of courses and days of training increased, which shows a greater efficiency in setting up training courses (Table 8).

Training was mainly concentrated in the following areas:

-  Management and Personal Development:

Courses for developing interpersonal skills, developing Internal/External Customer Service Skills; Team Management; Presentation Techniques; Negotiation Techniques; Time Management; ICP - Communications Sector regulatory Body.

-  Technical Development:

Law Basics - Law for non-Lawyers; International Organisations and Community Institutions; DVB-T Courses; Cartography and Transformation of Co-ordinates; and continued training in French and English.

Special mention should be made of the training given on microcomputers - sessions on basic and advanced Windows, Word, Intermediate Excel, and basic and intermediate Access took place in the final quarter and included 141 employees.

- Specific Development:

Overall, the specific development of Institute employees represents the largest portion of the training given. This training is given outside ICP, and technicians use it to perfect and develop new skills.

Table 8

• Human Resources
  (PDF 56 KB)