Rules governing use of 18xy numbers under the Plano Nacional de Numeração (National Numbering Plan) for Information Services - other directories
Without prejudice to the obligations and conditions that result directly from Law no. 5/2004 of 10 February, as amended by Law no. 51/2011 of 13 September - Lei das Comunicações Eletrónicas (Electronic Communications Law) and without prejudice to the rules governing the protection of personal data and privacy, the use of 18xy numbers under the Plano Nacional de Numeração (National Numbering Plan) for "Information Services - other directories" is subject, in accordance with article 37 of the same Law, to the following conditions:
1. For the purposes of point a) of paragraph 1 of article 37 of the Lei das Comunicações Eletrónicas (Electronic Communications Law), telephone directory enquiry services may be provided as characterized by the provision of information relating to subscriber names, addresses and telephone or fax numbers, or respective electronic contacts.
2. In addition to telephone directory enquiry services with global coverage of national subscribers, involving all the national subscribers of telephone services, the same number as used for provision of such services, may additionally be used for the provision of services as are identified, characterized and defined according to the following table:
|
Identification |
Definition / Characterization |
Limitations1 |
|
Timetable Information |
Information on public transport timetables, including flights (departures and arrivals) Information on visiting hours or operation of facilities or services (e.g., museums, churches or religious services, restaurants and bars, theatres or cinemas, football matches) |
|
|
Information on programmes |
Information on culture, leisure, professional and sport events (e.g. museums, theatres, cinemas, concerts, conferences) and TV programming |
Complete and objective information, in view of the question, which avoids favouring commercial interests |
|
Advice as regards the choice of goods, services or itineraries |
Tourist guidance with information on hotels, food, sports, health, wellness and leisure, according to objective characteristics such as type (number of stars, food, music) or location Travel guidance, indicating routes or shortest routes and according to the mode of transportation (e.g., pedestrian, car or public transport) |
Without advertising or disguised advertising elements or limitations on the free choice of the customer. The information is to be given in a commercially neutral manner and must therefore be complete in accordance with the customer's request |
|
Information Proximity |
Indication of hospitals, duty pharmacies, pharmacies with home delivery, police stations, banks, breakdown assistance, restaurants, convenience stores and petrol stations nearest to a given location, with indication given by street name, geographical coordinates or other point of reference relevant to the customer. |
Without advertising or disguised advertising elements, given in a commercially neutral manner and must, therefore be complete in accordance with the customer's request |
|
Various content of general public interest |
Information on: duty pharmacies, hospital or emergency medical services, postcodes, police stations, timetable differences, weather, road traffic, lottery results and official matches, sports scores, stock and currency quotes |
|
|
Booking and reservation service |
Booking/reservation of tickets (for travel or shows), hotel, restaurant, taxis and other public transport, medical examinations and consultations in hospitals and health centres; Check-In for flights
|
Without commercial benefits/privileges to third parties, i.e., the service is to be provided based on the customer's request and according to their specific indications and shall, therefore be complete, in view of the customer's request |
3. The use of 18xy numbers for "Information Services - other directories" is subject to the following retail tariff:
|
Maximum initial price of the call - credit not less than 30 seconds |
Maximum price per minute, up to the 5th minutes and after initial time credit |
Maximum price per minute from 5th minute |
|
0.60 euros + VAT (fixed network) 0.70 euros + VAT (mobile network) |
0.35 euros + VAT - per-second billing (from fixed network) 0.45 euros + VAT - per-second billing (from mobile network) |
0.10 euros + VAT - per-second billing (from fixed network) 0.25 euros + VAT - per-second billing (from mobile network) |
4. The format for 18xy numbers remains restricted to 4 digits, in which xy is chosen by the provider from among available numbers.
5. Without prejudice to other requirements as laid down in the Lei das Comunicações Eletrónicas (Electronic Communications Law) or the “Princípios e critérios para a gestão e atribuição de recursos de numeração” (Principles and criteria for the management and allocation of numbering resources), requests for the allocation of rights of use of 18xy numbers are to be submitted with a complete and detailed presentation of the services to be provided, with particular indication as to whether or not the call completion service is to be offered, as well as details of the conditions to be applied, including the prices for the service and personalized service schedule.
6. Undertakings as are allocated rights of use of 18xy numbers are bound to:
a) Respect the characteristics and limitations governing the service as established in 1, 2 and 3, as well as the number format indicated in 4;
b) Advertise and publicise the services offered, in an appropriate manner, in addition to the respective prices and other conditions, including applicable tariff information, online and previously, in a manner that is as short as possible, informing that the calls which are completed using the 18xy service shall be subject to the prices established in the tariff applicable to this service; these prices exceed those charged when the calls are made independently by users, whereby completion of calls is subject to the consent of the user. If the user requests specific information about the price of the call, this information is to be provided in an objective and detailed manner;
c) Ensure effective and efficient use of numbers;
d) Give notice of any transfer of the right of use of the number and the respective conditions;
e) Ensure settlement of fees, in accordance with point f) of paragraph 1 of article 37 of Lei das Comunicações Eletrónicas (Electronic Communications Law).
7. Alteration of the elements referred to in paragraph 5 shall be notified to ICP-ANACOM with advance notice of 15 working days, accompanied by an updated list of services to be provided and respective conditions.
8. Available offers using 18xy numbers are to be adapted to the present conditions, within 30 days from the date of their publication.
1 Without prejudice to the application of Decree-Law no. 134/2009 of 2 June, establishing the legal regime governing the provision of services of promotion, information and assistance to consumers and users through telephone call centres).
