4.6. Object and form of disclosure of conditions of provision and use of electronic communications services


By determination of 10 October 2011, following conclusion of the general consultation procedure, ICP-ANACOM approved a final decision amending its determination of 21 April 2006 on the object and form of disclosure of conditions of provision and use of electronic communications services.

Companies offering electronic communication networks and services which provide publicly available electronic communication services were ordered to implement the approved alterations within a period of 120 working days following notification of the present determination.

The changes made over the determination of 21 April 2006 result from experience gained in monitoring compliance with this determination and seek, above all, to adapt the obligations established in respect of the public disclosure of conditions of provision and use of electronic communication services to the current characteristics of these offers. This will guarantee more effective and transparent information on these offers and ensure that the rights and interests of end-users and, in particular, consumers remain protected.

The new determination also seeks to ensure that information on the different items and conditions of supply can be found more easily on the websites of the different companies and is less dispersed, while also providing that this same information is given greater visibility at the providers' points of sale.