The assurance and protection of the rights of users and the general public is an objective of paramount importance for the development of an electronic communications market based on the principles of universal access, transparency and non-discrimination. This section of the report describes several measures which have had a direct impact on consumers and, in particular, measures associated with the universal service (in terms of quality of service and in terms of affordability), number portability, international roaming, the handling of requests and user support and the security and privacy of communications.
- Universal Service (US) of electronic communications https://www.anacom.pt/render.jsp?categoryId=344291
- Universal Service (US) of postal services https://www.anacom.pt/render.jsp?categoryId=344308
- Number portability and pre-selection https://www.anacom.pt/render.jsp?categoryId=344311
- International roaming https://www.anacom.pt/render.jsp?categoryId=344316
- Analyzed retail offers https://www.anacom.pt/render.jsp?categoryId=344317
- User support https://www.anacom.pt/render.jsp?categoryId=344318
- Communication security https://www.anacom.pt/render.jsp?categoryId=344319
