''Telefone PT Hello'' offer of PT Comunicações

By determination of 21 October 2009, ANACOM decided to notify PT Comunicações that it is given a period of one month to respond, if it sees fit, to the indications, as evidenced by ANACOM, of non-compliance with the obligations under point a) and b) of paragraph 1 of article 28 of Law no. 5/2004.

PT Comunicações is likewise ordered to put an end to the detected situations of non-compliance:

• reformulating the conditions of the ''Telefone PT Hello'' offer, in compliance with the principles of cost orientation of prices and offer replicability (non-discrimination obligation);
  
  
• publishing, particularly on its web site, in a clear, visible and easily accessible form and using a size and graphical presentation that allows easy identification, information on the service to be contracted, prices and other conditions of the ''Telefone PT Hello'' offer, as required by determination of ANACOM of 21 April 2006;
  
  
• ensuring that all the lines which have the ''Telefone PT Hello'' service active are in conformance with the reformulated provisions of the offer.