Title: 
Online Availability of Public Services: How is European Progressing?http://europa.eu.int/information_society/eeurope/i2010/docs/benchmarking/online_availability_2006.pdf
Summary: This study, another e-Government Report, carried out by the European Commission by the consultants, Capgemini evaluates the progress that has been made in the EU towards delivering public services over the internet. The report looked at 14 thousand websites in 25 member-sates as well as Switzerland, Norway and Iceland.
Author: Capgemini
Date: June 2006
