In light of the above, the IQS values reported by CTT for 2016 are shown in the table below.
Table 1. IQS values for 2016
Source: CTT - calculation according to ANACOM decisions of 30.12.2014 and 02.03.2017.
Notes: D+X, means delivery up to X working day(s) after the deposit of the items at the mail reception point.
IR - Relative importance.
N/A - Not applicable.
Values not yet audited.
According to the values shown in the table above, it is observed that:
a) the following IQS exceeded the target values defined for the year:
- IQS3 (transit time for priority mail - CAM);
- IQS 6 (transit time for newspapers and periodicals);
- IQS 8 (transit time for Intra-community cross-border mail (D+5));
- IQS 10 (waiting time at postal establishments);
- IQS11 (transit time for registered mail).
b) the following IQS do not exceed the respective annual target values, although they have exceeded the respective annual minimum values:
- IQS 1 (transit time for non-priority mail);
- IQS 2 (transit time for priority mail on the Mainland);
- IQS 5 (priority mail not delivered within 10 working days);
- IQS 7 (transit time for Intra-community cross-border mail (D+3));
- IQS 9 (transit time for non-priority parcels).
c) IQS 4 did not reach the target value and the minimum value, defined for the year;
d) The Global Indicator of quality of service (GI) reached 1231.
CTT informed that the less favourable performance of IQS in 2016 was mainly influenced by:
a) «changes made to the functioning of some operational units in the production and logistics centre of Lisbon, due to the implementation of technological upgrades, such as the introduction of the new machine of rest mail which initially entailed important adaptations with an impact on the entire operating cycle»;
b) «holding of various employee plenary sessions at a national level and holding of a general strike on 28 March, which had a negative impact on the performance of the quality indicators»;
c) regarding IQS 9, «constraints in the air transport of packages in the flows with the Autonomous Regions, as a result of the irregularity and not always sufficient loading capacity on flights, as well as meteorological factors in some periods of the year»;
d) regarding IQS 7, «[…] in addition to being dependent on the performance of destination postal operators, since it is an end-to-end indicator, its less favourable performance during the current year may also have been influenced by the reduction of the sample size observed in 2016 within the scope of the UNEX2 measurement system promoted by IPC3 and which seems to have also affected operators of other countries».
Regarding IQS 4, since the minimum value was not reached, the compensation mechanism established in article 7 of the «Quality of service parameters and performance targets associated with provision of the universal postal service» set in the decision of ANACOM of 30.12.2014 may be applied.
