Quality of service levels - CTT 2014

By decision of 27 October 2016, ANACOM has decided to approve and publish the reports on the verification conducted as regards the indicators of quality of service provided by Correios de Portugal (CTT) in 2014. This follows an audit arranged by ANACOM and a prior hearing of the company.

Also approved was the updating of the determinations and recommendations concerning the quality indicators for delay in routing intra-Community cross-border mail (ISQ7 and ISQ8).