By determination of 5 July 2012, ANACOM has decided to approve the request submitted by CTT - Correios de Portugal (CTT) to discount inputs covering distribution of correio normal (non-priority mail) and correio azul (priority mail) directly impacted by the general strike held on 22 March 2012, for the purposes of calculating the QSI (quality of service indicators) defined in the Convénio de Qualidade (Quality Convention) of the Universal Postal Service of 10 July 2008.
This deduction concerns mail routed in the following periods:
- correio normal (non-priority mail) sent from 19 to 22 March (inclusive) on all national routes;
- correio azul (priority mail) sent on 21 and 22 March (inclusive) on Mainland routes;
- correio azul (priority mail) sent from 20 to 22 March (inclusive) on CAM routes (Mainland, Azores and Madeira).
It was determined also that CTT must send to ICP-ANACOM, within fifteen working days, the annual QSI values for the 1st quarter of 2012, obtained with and without these discounted inputs, as well as detailed information on each inputs discounted by CTT in the calculation of the respective QSI. CTT must also submit to ICP - ANACOM a copy of the database used to calculate the QSI defined in the Convénio de Qualidade, with and without inputs discounted in 2012 by application of this decision.
Consult:
- Request of CTT to discount inputs in the calculation of QSI defined in the Quality Convention https://www.anacom.pt/render.jsp?contentId=1132082
