The 2007 Simplex Programme has been released, together with the report on the public consultation launched by Unidade de Coordenação da Modernização Administrativa - Office for Public Services Reform (UCMA) and held on this programme between 30 November and 15 December 2006. UCMA also released a report on the 2006 Simplex Programme.
The 2007 Simplex Programme sets out 235 simplification measures, of which 149 relate to citizens and 86 to companies. As far as the communications sector is concerned, Simplex 2007 sets out the following measures:
Measure 221: Online Services on ANACOM's website
- Modernise the online services available on the website of Autoridade Nacional de Comunicações (ANACOM);
- Update and simplify the electronic forms;
- Include user-friendly help pages with accessibility and usability;
- Provide different options for filling in the forms (traditional - complete view of the form; and advanced - step by step completion); and
- Include a function for uploading documents requested by ANACOM.
Measure 222: ANACOM's website
- Simplify ANACOM's website, through the implementation of the following:
- Include a user-friendly search tool with accessibility and usability;
- Reformulate the ''customisation'' service;
- Provide an accessible and user-friendly glossary with accessibility and usability;
- Provide certificates issued by ITED certifying bodies (telecommunication infrastructure in buildings);
- Provide a solution for searching ITED certifying and training bodies (telecommunication infrastructure in buildings);
- Create an area for accessing ANACOM's bibliographic catalogue - virtual library; and
- Classify and categorise the information.
Measure 223: Improve service
- Establish a new structure and policy for dealing with citizen requests (complaints, requests for information, suggestions), in conjunction with a new application solution; and
- Modernise, simplify and automate procedures for processing requests received by the public, in order to improve the quality of the service that ANACOM provides in this context, the management instruments of this area, and mechanisms for obtaining the necessary statistical information and the efficient performance of its functions.
Further information:
- Programa Simplex 2007 http://www.portugal.gov.pt/pt/Documentos/Governo/PCM/Programa_Simplex_2007.pdf
Related information on ANACOM's website:
- Government presents the General Government Restructuring Programme and the Simplex Programme https://www.anacom.pt/render.jsp?contentId=350698
