This study, conducted by a team composed of APQ Associação Portuguesa para a Qualidade (Portuguese Quality Association), IPQ Instituto Português da Qualidade (Portuguese Quality Institute) and of ISEGI-UNL Instituto Superior de Estatística e Gestão da Informação da Universidade Nova de Lisboa (Higher Institute of Statistics and Information Management at Universidade Nova de Lisboa), presents the results of the evaluation of the consumers perception of in quality of the goods and services available in the sector of communications, banking, insurance, fuel, bottled gas, passenger transportation, and in the sector of public water supply (since 2008).
As in previous years, the section of ECSI dedicated to communications has been sponsored exclusively by ANACOM covering fixed and mobile telephone service, subscription television, internet access service and postal services.
Consult:
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Índice Nacional de Satisfação do Cliente (ECSI-Portugal) 2009 - sector das comunicações
(ZIP 7988 KB)
