News

During the first post-COVID confinement week, the average traffic per user was at least 20 minutes of fixed voice and 66 minutes of mobile voice.

In the week of 2 May to 8 May, complaints about the sector continued to increase, having risen by 7% in relation to the previous week.

The aim of the guide is to help the users to know their rights, supporting them in the current circumstances.

The study appraised the quality of the service in a total of 86 municipalities, representing 23% of the country's surface area.

Complaints about electronic communications increased in the week of 25 April to 1 May and about postal services declined.

In the week 20 to 26/04/2020, postal parcel traffic increased by 11%. International parcels received from abroad grew by 16%.

See the reports on the postal network and services provided and on the values of the QSI for the universal postal service provided by CTT - Correios de Portugal in 2019.

Since the beginning of the pandemic, the highest volume of tests of residential fixed accesses was recorded in the week 20 to 26/04/2020.

ANACOM has adopted and proposed a wide range of measures to protect citizens and businesses with a view to ensuring the normal functioning of the communications sector during the period of the COVID-19 pandemic.

ANACOM recommends that 37 million should be used in the development of communications in Portugal, for the benefit of users.