6. Global indicators

Under article 40, paragraph 1 of ANACOM's Statutes, it is incumbent upon ANACOM to adopt and use a system of performance indicators that reflects the activities carried out and results obtained. This system includes global indicators, which extend across the entire organisation, and specific indicators to monitor performance in each individual area.

The indicators used by ANACOM, which it monitors on a regular basis, allow ANACOM to assess its capacity to fulfil the targets established for the majority of activities, particularly through its Activities Plan, as well as with regard to its performance in responding to requests addressed to it - specifically as regards its timely response to customers and external organisations, including in the context of ANACOM's work providing assistance to the Government and consultation before the Assembleia da República (Assembly of the Republic).

However, in 2016, ANACOM undertook a re-evaluation of its system of indicators, including analysis of best practices (benchmarks) at national and international level; completion of this review is expected in 2017. This project, centred on the provisions of ANACOM's Statutes and also on the Framework Law of Regulatory Bodies (Law no. 67/2013 of 28 August), could lead to a reformulation of the current system and the adoption of new indicators.

In this context, in the present Plan and as a basic commitment for the period of the plan, ANACOM will employ two global indicators that have been reported on over the years (as shown below): the implementation rate of actions in the 2017-2019 Plan and the percentage of reports on prior hearings and final determinations released within the respective time limit.