So as to enable the monitoring of values achieved by CTT over the year, CTT must submit information to ICP-ANACOM on values achieved for each QSI, for the whole year, for each quarter and for each month of such quarter, where appropriate.
Values for the last quarter of the year must be reported together with annual indicator values.
Moreover, the report must include disaggregated information for the Mainland, the Autonomous Region of Azores, the Autonomous Region of Madeira and MAM, as regards indicators on priority mail, standard mail, registered mail and parcels. For the parcel delivery service, information to be reported must include values achieved for standards of service disclosed by CTT to users, as follows:
|
Services |
Involved area |
Standard of service |
|
Parcels |
Mainland |
D+3 |
|
ARM |
D+5 |
|
|
ARA |
D+7 to D+15 |
Source: CTT’s website on 02.05.2014.
Notes: ARA - Autonomous Region of Azores; RAM - Autonomous Region of Madeira.
In the scope of Quality Conventions, annual indicator values were reported by the end of January of the following year. Bearing in mind that indicators proposed herein will be measured by an external and independent body, which will be required to submit values achieved to CTT so that the company may report them to ICP-ANACOM, it is deemed that annual values may be reported to the Regulatory Authority by 15 March (or following working day, in case that date is not a working day).
As regards information to be submitted to users, it is deemed that:
1. CTT must publish, namely at its website and at postal establishments, namely post stations and post offices, information on defined parameters of quality of service, including the respective Minimum values (Min) and Target values (Targ);
2. CTT must publish, by the end of March, values of parameters of quality of service effectively achieved in the previous calendar year, as well as:
a. Values effectively achieved for parcel transit time, for up to D+7 and D+15 (minimum and maximum standards of service disclosed by CTT to users), in the Autonomous Region of the Azores;
b. Values effectively achieved for standard parcel transit time, for up to D+5, in the Autonomous Region of the Madeira;
c. Values effectively achieved for registered mail, for up to D+2, in MAM flows;
3. Information referred to in paragraphs 1 and 2 must be made available on request to users at CTT’s customer services.
4. CTT must inform ICP-ANACOM of the website address referred to in paragraph 1, which may be disclosed by ICP-ANACOM to users.
