It is deemed that where in a given period any force majeure or phenomenon situation takes place, the burst and evolution of which are clearly outside the control of CTT, and which has an impact on the quality of service provided by CTT, the latter may request, for the purpose of QSI calculation, the deduction of the inputs for the concerned periods of time and geographic flows.
The decision as to whether the request referred to in the preceding paragraph should be taken into consideration is incumbent upon ICP-ANACOM.
Force majeure or phenomenon situations, mentioned in the preceding paragraph, are deemed to mean unpredictable or insurmountable natural events and/or facts attributable to third parties, that are triggered, evolve, or the effects of which occur regardless of CTT’s will and ability to control, such as war, subversion, epidemics, cyclones, earthquakes, fire, lightning, floods, general strikes and any other similar events that may impair normal conditions of clearance, sorting, transport and distribution of postal items.
CTT’s internal work disruptions are not deemed to be force majeure or phenomenon situations to which the preceding paragraphs refer.
