Throughout 2012, ICP-ANACOM compiled and processed information on quality of service, under the Quality of Service Regulation1, as reported to ICP-ANACOM by companies providing the FTS on a quarterly basis.
The information received, broken down in terms of residential offers and standardised offers2 aimed at the business segment, was summarised and organised in quarterly reports published on ICP-ANACOM's website.
Since the providers are also obliged to provide information on their own websites as regards a) targets governing the performance they propose to provide in each year and b) annual levels of performance recorded in the previous year, using the model indicated by ICP-ANACOM for this purpose, ICP-ANACOM undertook to verify the extent to which companies conformed to this model. This verification was performed in late 2012, based on research conducted on the websites of the companies.
As a result of these consultations, it was concluded that most companies used the Disclosure Model. Nevertheless, irregularities were detected in comparison to what was recommended in the Model, as well as less precise information (e.g. temporal references not updated), whereby ICP-ANACOM issued warnings to the providers concerned, highlighting the requirement to disseminate clear and accurate information to end-users.
1 Regulation no. 46/2005 of 14 June was amended by Regulation no. 372/2009 of 28 August.
2 Offers in which the conditions governing provision of the service, especially those concerning the deadlines for providing the connection, the type of maintenance services provided and the applicable tariff are not contracted on a client by client basis, but are defined a priori through a standard contract and which conform to a criterion of uniformity for all customers who subscribe to such contracts.
