ICP-ANACOM has defined a set of initiatives that seek to improve the efficiency of its work; many of these initiatives are associated with the dematerialisation of processes or entail expanding the range of services provided online through its website. In this way, ICP-ANACOM is improving its relationship with the people and entities it deals with, by making contacts simpler, and is also able to free up resources for other activities.
ICP-ANACOM has also made notable progress in developing the information systems that support spectrum management, especially with regard to the frequency information website and new features in the electronic licensing website. Implementation of systems supporting the management of geo-referenced information associated with spectrum management and the management system for radio and telecommunications terminal equipment was continued in 2012, bringing efficiency improvements to ICP-ANACOM's work.
ICP-ANACOM's ''online services'' have been revamped, and a new data search service introduced for the amateur and amateur-satellite services, complemented by an update to these services which means that registered users can now consult requests submitted to ICP-ANACOM, see the status of these requests and check relevant personal data online. ICP-ANACOM also launched an SMS alert service to facilitate communication with amateur users.
ICP-ANACOM has an environmental management programme with annually defined targets that promote cost reduction and improvements to the organization's sustainability. In 2012, the following results were obtained:
- Major reduction in the consumption of paper, with recycled paper making up one third of all use, also due to new copy policy, adopted in 2011.
- Major reduction in the consumption of ink and toner.
- Reduction of more than 10% in electricity consumption during the year, following the adoption of energy efficiency measures and corrective behaviour. This not only led to reduced costs but helped make the organization more sustainable.
- Adoption of a set of practices for the selective collection of various materials for recycling, based on an effort to increase staff awareness: computer and electronic consumables, batteries, paper and cardboard, plastics, etc.
