In this section, the report details the extent to which ICP-ANACOM accomplished the actions set out in the 2011-2013 Management Plan for each of the strategic objectives defined.
The plan sets out the accomplishment of 72 strategic actions, and, in total, 76 percent of scheduled strategic actions were accomplished during 2011, compared to 74 percent accomplished in the previous year.
Where actions remained unaccomplished, in many cases, this was due to reasons outside ICP-ANACOM's control. Meanwhile, there remains an important set of strategic actions which were not included in the year's plan, but which were nevertheless accomplished in 2011, including:
- conduct of consumer surveys on the use of DTT;
- launch of ANACOM's Consumers' Website, as well as Com.escolha, a tool that consumers can use to find best prices at any time and evaluate the options of different services according to their own type of consumption;
- conducting cost and service quality audits of CTT;
- monitoring and periodic reporting of developments in the postal network;
- preliminary decision on harmonisation of procedures for evaluating quality of service in the reference offers;
- public consultation on the inclusion and maintenance of the provision of public pay-telephones within the scope of the US;
- review of coordination arrangements established with Spain for the various radiocommunication services;
- determination of the concept of unfair burden and the net cost of the US.
Implementation of several measures included in commitment 5.19 in the Memorandum of Understanding (MoU) signed in 2011 between the Government of Portugal and the EC, the European Central Bank (ECB) and the International Monetary Fund (IMF -Troika).
