4.3.1. Provision of directory services
For the purposes of compliance with the provisions governing the insertion of publicity and information of utilitarian nature in the comprehensive telephone directory, the contracted party is required to send draft pages with information on the information of utilitarian nature referred to in point 4.1.3 to ICP-ANACOM, no later than 20 working days prior to the closing date of the respective edition, which closing date means the date from which no further changes to the content of the directory can be accepted.
It shall also send ICP-ANACOM, for information purposes and on the date they become available, details of the conditions governing the inclusion of publicity as referred to in point 4.1.5.
4.3.2. Disabled Customers
The contracted party is required to submit to ICP-ANACOM, on an annual basis and no later than the last working day of January, information on the free features made available to customers with disabilities in respect of the contracted services.
4.3.3. Quality of Service Parameters
The contracted party is required to submit to ICP-ANACOM, no later than the last day of the month following the end of each quarter, a report with the monthly measurements of the determined parameter. In addition to quarterly reporting of the monthly measurements of the quality levels, an additional report is also to be sent with measurements corresponding to periods of one year - 12 months, from the month in which provision of the contract services commenced.
The contracted party shall provide ICP-ANACOM with indication, on an annual basis and no later than the last working day of January, of the link to the website where, in accordance with point 4.2.2, it makes information available on quality of service.
In the event that, during a determined period, situations occur which are unforeseeable in nature, such as disasters or other cases of force majeure, upon providing the information on the quality of service, the contracted party shall:
a) Report on the unforeseeable situations or situations of force majeure occurring;
b) Provide information, detailing both the actual parameter and the parameter calculated after discounting the occurrence referred to in a) and provide an explanatory note on the differences observed.
4.3.4. Time limits
The contracted party is to comply with its obligations to provide information as provided for herein, not later than six months subsequent to the date on which provision of the contracted services commenced.
