The contracted party shall submit reports to ICP-ANACOM, on a quarterly or annual basis, as indicated below, on the performance of the provided services, including detailed information on installed public pay-telephones, on traffic, on public pay-telephones available to customers with disabilities, and on the performance levels of quality of service parameters, as explained below.
3.3.1. Information on public pay-telephones
The contracted party is required to send to ICP-ANACOM, on a quarterly basis and no later than the end of the month following the quarter to which it relates, statistical information with the following detail, by geographical area:
a) Total number of public pay-telephone in its possession, by parish, municipality and district, separated according to their accepted means of payment;
b) Public pay-telephones installed at sites of special social interest, disaggregated by parish, municipality and district;
c) Number of public pay-telephones that correspond to new installations and removals occurring in the respective quarter, by parish, municipality and district.
The contracted party is required to provide information, on an annual basis, on the steps taken in respect of the removal of public pay-telephones in situations where such removal results in the removal of all public pay-telephones at a given location.
The contracted party is also required to provide information, on an annual basis, on the number of public pay-telephones which, in addition to voice services, also allow access to the Internet; this information is to be disaggregated for each contracted geographical area at district level.
3.3.2. Information on traffic
The contracted party is required to provide the following information, on an annual basis and no later than the last day of the month following the end of each year:
a) Total number of minutes originated on the total stock of public pay-telephones, separated according to the geographical area where the service was contracted;
b) Number of minutes and number of calls, separated by each geographical area where the service was contracted and by the following traffic types and time periods:
i. Traffic originated and terminated on contracted party network;
ii. Traffic originated on contracted party network and terminated in Portugal on other fixed network operators;
iii. Traffic originated on contracted party network and terminated in Portugal on other mobile network operators.
c) Weight of each basket component in terms of revenues compared to total revenues from basket.
3.3.3. Public pay-telephones adapted for customers with disabilities
The contracted party is required to send to ICP-ANACOM, no later than the last day of the month following the end of each quarter and separated by contracted geographic area, data giving the number of public pay-telephones which have been adapted for use by customers with disabilities, detailing the features provided.
3.3.4. Quality of service parameters
The contracted party is required to submit a report to ICP-ANACOM, no later than the last day of the month following the end of each quarter, with the monthly measurements of the determined parameter. In addition to quarterly reporting of the monthly measurements of the quality levels, an additional report is also to be sent with measurements corresponding to periods of one year - 12 months, from the month in which provision of the contract services commenced.
Information on the QSP is to be sent with a breakdown by district, as well as by geographical area.
The contracted party shall provide ICP-ANACOM with indication, on an annual basis and no later than the last working day of January, of the link to the website where, in accordance with point 3.2.2, it makes information available on quality of service.
In the event that, during a determined period, situations occur which are unforeseeable in nature, such as disasters or other cases of force majeure, upon providing the information on quality of service, the contracted party shall:
a) Report on the unforeseeable situations or situations of force majeure occurring;
b) Provide information, detailing both the actual parameter and the parameter calculated after discounting the occurrence referred to in a) and provide an explanatory note on the differences observed.
3.3.5. Time limits
The contracted party is to comply with its obligations to provide information to ICP-ANACOM, not later than 6 months subsequent to the date on which provision of the contracted services commenced.
