3.2. Annex 2 - Quality of service parameters and performance objectives

Notwithstanding the requirements of compliance with Regulation no. 46/2005, published on 14 June (Regulamento da Qualidade de Serviço (Regulation on Quality of Service)), the contracted party is required to comply with the following quality of service parameter: "Proportion of coin and card operated public pay-telephones in working order" and the respective performance objective.

The parameter (QSP) is to be measured at regional level, for each of the geographical areas covered by provision of the service.

Notwithstanding the requirements of quarterly reporting, the reference period for the purposes of QSP compliance is the equivalent of one year.

3.2.1. Proportion of coin and card operated public pay-telephones in working order

In line with the definition given in version 1.1.1 of the document ETSI EG 201 769-1,the "proportion of coin and card operated public pay-telephones in working order" corresponds to the measurement of the time, in days, during which existing public pay-telephones are in working order.

For the purposes of QSP measurement, and in line with the criteria considered in version 1.1.1 of the document ETSI EG 201 769-1, it is considered that a public pay-telephone is in working order when the consumer is able to access the services advertised at the public pay-telephone as normally available. In this context, working order means, in particular, the physical order of the apparatus, availability of the dialling tone and conclusion and correct billing of calls. A public pay-telephone is deemed not be in working order where it accepts coins and cards as payment methods and where only one or none of these methods is operational.

In respect of the QSP, the contracted party is required to provide information on the total number of complete days for which existing public pay-telephone are in working order during the reference period, and, for said purpose, are to maintain reliable and auditable records on the occurrence and duration of public pay-telephone faults.

The QSP is to be calculated by dividing the number of complete days for which existing public pay-telephones are in working order by the potential number of days of service of the average total stock of public pay-telephones.

A summary of the parameter, respective indicator and method of measurement to be followed by the contracted party is presented in the table below:

The performance goal applicable to QSP is as follows:

3.2.2. Information to be provided by the contracted party to consumers

The contracted party shall announce, on an annual basis, information on the performance levels determined in the context of the measurement of the above parameter, no later than one month following the end of each year of provision of the contracted service.

The information in question relates to the period of one year, from the month in which provision of the services commenced.

The published information is to be separated by geographical area and by district. The information on quality of service is to be published on the contracted party's website, in a visible and easily identifiable manner.