The contracted party is required to submit performance reports to ICP-ANACOM, on a quarterly basis, in respect of the services provided, including detailed information about customers subscribing to the Tarifário do Serviço Universal (Universal Service Tariff) and respective traffic, about customers subscribing to the Tarifário Reformados e Pensionistas (Retirees and Pensioners Tariff) and respective traffic, about disabled customers, and about performance levels with respect to the quality of service parameters, as set out below.
2.3.1. Tarifário do Serviço Universal (Universal Service Tariff)
This information is to be provided no later than the last day of the month following the end of each quarter and is to include:
a) Number of accesses to the public communications network by type and technology engaged by customers of the Tarifário do Serviço Universal (Universal Service Tariff) at the end of each month, separated according to the geographical area where the service was contracted;
b) Number of minutes and number of calls, separated by each geographical area where the service was contracted and by the following traffic types and time period:
i. Traffic originated and terminated on contracted party network
- Traffic local by time period
- National traffic by time period
ii. Traffic originated on contracted party network and terminated on other operator networks in Portugal
- Local traffic by time period
- National traffic by time period
c) Weight of each basket component in terms of revenues compared to total revenues from basket.
2.3.2. Tarifário Reformados e Pensionistas (Retirees and Pensioners Tariff)
This information is to be provided no later than the last day of the month following the end of each quarter and is to include:
a) Number of accesses to the public communications network by type and technology engaged by customers of the Tarifário Reformados e Pensionistas (Retirees and Pensioners Tariff) at the end of each month, separated according to the geographical area where the service was contracted;
b) Number of minutes and number of calls, separated by each geographical area where the service was contracted and by the following traffic types and time period:
i. Traffic originated and terminated on contracted party network
- Traffic local by time period
- National traffic by time period
ii. Traffic originated on contracted party network and terminated on other operator networks in Portugal
- Local traffic by time period
- National traffic by time period
c) Weight of each basket component in terms of revenues compared to total revenues from basket.
2.3.3. Disabled Customers
The contracted party is required to send ICP-ANACOM, no later than the last day of the month following the end of each quarter, the number of customers with access to the free features provided as part of the contracted services, separated according to contracted geographical area.
2.3.4. Parameters of Quality of Service
The contracted party is also required to send to ICP-ANACOM, no later than the last day of the month following the end of each quarter, a report which details the monthly measurements of the established parameters. In addition to quarterly reporting of the monthly measurements of the quality levels, an additional report is also to be sent with measurements corresponding to periods of one year - 12 months, from the month in which provision of the contract services commenced.
Information on the entire set of QSP is to be sent with data separated by district, as well as by geographical area.
The contracted party shall provide ICP-ANACOM with indication, on an annual basis and no later than the last working day of January, of the link to the website where, in accordance with point 2.2.7, it makes information available on quality of service.
In the event that, during a determined period, situations occur which are unforeseeable in nature, such as disasters or other cases of force majeure, upon providing the information on the quality of service, the contracted party shall:
a) Report on the unforeseeable situations or situations of force majeure so occurring;
b) Provide information, detailing both the actual parameters and the parameters calculated after discounting the occurrence referred to in a) and provide an explanatory note on the differences observed.
2.3.5. Time limits
The contracted party is to comply with its obligations to provide information as provided for herein, not later than six months subsequent to the date on which provision of the contracted services commenced.
