Information to the provided by the universal service provider(s) to the users

On 26 June 2020, ANACOM approved the draft decision (SPD) determining the set of information which the universal service provider(s) (PSU) appointed under subparagraph b) of number 1 of article 17 of the Postal Lawhttps://www.anacom.pt/render.jsp?contentId=1127982, in order to ensure the universal service after the end of the concession contract currently in force, should provide to the users, as well as the means and periods of time that the provision of this information should obey.

This defines the rules to which the PSU should comply with in providing information to the users about: i) general conditions of access and use of the service; ii) quality of service; iii) prices; and iv) complaints and requests for information.

This draft decision is submitted to the public consultation procedure stipulated in article 9 of the Postal Law, with the period of 20 business days having been established for the stakeholders, should they so wish, to comment in writing in the Portuguese language.