The interview of Ilda Matos, ANACOM's press officer, is available in the "Diário da Manhã" programme, in the "Economy 24" slot of TVI and TVI24, on 2 March 2020, about complaints related to communications services in 2019.
Billing and lack of contractual consent are the main reasons for the complaints submitted by users of electronic communication services. Concerning the postal service, delivery time is highlighted.
https://tvi24.iol.pt/videos/economia/queixas-nas-telecomunicacoes-caem-mas-sao-mais-de-70-mil/5e5cd0cd0cf2f02ca42df198
