Consultation on audits of quality levels of the universal postal service (2016 and 2017)

Published on 11.10.2018 / Updated on 10.01.2019

Final Decision:

Final decision of 28.12.2018
(PDF 278 KB)

https://www.anacom.pt/streaming/en_decfinal28122018IQSCTT.pdf?contentId=1468470&field=ATTACHED_FILE

Report:

Relatório da audiência prévia dos CTT e da consulta pública a que foi submetido o SPD relativo aos resultados da auditoria aos níveis de qualidade do serviço postal universal em 2016 e 2017
(PDF 258 KB)

https://www.anacom.pt/streaming/relatorioIQSCTT.pdf?contentId=1465412&field=ATTACHED_FILE

Comments/contributions:

Comments from interested parties

Consultation document(s):

Comments in writing and in Portuguese must be sent by 09.11.2018 to the address spd-audit-qds-ctt@anacom.pt (maximum of 20 MiB per email), including a version from which any confidential information has been omitted, for the purpose of publication (compliance with ANACOM decision of 02.02.2012).

Sentido provável de decisão de 11.10.2018
(PDF 217 KB)

https://www.anacom.pt/streaming/SPDauditoriaIQS2016_2017v11out2018.pdf?contentId=1460697&field=ATTACHED_FILE

Decisions:

Levels of quality of service provided by CTT in 2016 and 2017 https://www.anacom.pt/render.jsp?contentId=1465863

28.12.2018

Levels of quality of service of CTT in 2016 and 2017 (audit) https://www.anacom.pt/render.jsp?contentId=1461558

11.10.2018

News/Press releases:

ANACOM orders CTT to make changes which enhance the robustness and reliability of quality of service measurement https://www.anacom.pt/render.jsp?contentId=1465866

10.01.2019

ANACOM determines alterations to the system used to measure CTT quality indicators https://www.anacom.pt/render.jsp?contentId=1461560

22.10.2018