By decision of 7 June 2018, ANACOM has approved a decision dematerialising the process of transmitting information and documentation between ANACOM and providers of communications services in the context of the handling of complaints presented through complaint books. The decision also addresses requirements which apply to responses to such complaints.
Approval was also given to the report on the prior hearing to which the respective draft decision was submitted (draft decision of 23 March 2018https://www.anacom.pt/render.jsp?contentId=1433255), and to which contributions were received from CTT - Correios de Portugal, CTT Expresso - Serviços Postais e Logística, MEO - Serviços de Comunicações e Multimédia, NOS Comunicações, NOWO Communications and Vodafone Portugal - Comunicações Pessoais.
