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Consultation on quality of service parameters and performance targets of the universal postal service (2018-2020)

Published on 11.01.2018 / Updated on 29.01.2019

Final Decision:

Final decision on quality of service parameters and performance targets for the universal postal service provision (2018-2020)

Final decision of 12.07.2018
(PDF 718 KB)

https://www.anacom.pt/streaming/dec12072018QoSSPUen.pdf?contentId=1471434&field=ATTACHED_FILE

Report:

Relatório da audiência prévia dos CTT, da audição das organizações representativas dos consumidores e da consulta pública - ratificado
(PDF 1116 KB)

https://www.anacom.pt/streaming/QoS_RelatorioAudiencia_ratificado.pdf?contentId=1466608&field=ATTACHED_FILE

Relatório da audiência prévia dos CTT, da audição das organizações representativas dos consumidores e da consulta pública
(PDF 1477 KB)

https://www.anacom.pt/streaming/QoS_RelatorioAudiencia_vPUBL.pdf?contentId=1456864&field=ATTACHED_FILE

Comments/contributions:

Comments from interested parties

Consultation document(s):

Comments (in Portuguese) should be sent by email: objetivos-qos-CTT@anacom.pt (maximum 10 MB/ email) no later than 19.03.2018. For the purposes of publication, respondents should also submit a non-confidential version, excluding any items considered confidential (as under ANACOM decision 02.02.2012)

Sentido provável de decisão de 11.01.2018 - retificado por decisão de 17.01.2018, devido a erro material identificado a páginas 39, 40, 41 e 42 e nas páginas 11, 12 e 13 do seu anexo.
(PDF 1125 KB)

https://www.anacom.pt/streaming/Anexo3_SPDconsolidadoRetificado_Publica.pdf?contentId=1426457&field=ATTACHED_FILE

Decisions:

Ratification of the decision of 12 July 2018, which approved the parameters of quality of service and performance objectives associated with the provision of the universal postal service (2018-2020) https://www.anacom.pt/render.jsp?contentId=1467133

17.01.2019

Approval of the quality of service parameters and performance targets associated with provision of the universal postal service (2018-2020) https://www.anacom.pt/render.jsp?contentId=1457268

12.07.2018

Further extension to the consultation on quality of service parameters and performance targets associated with provision of the universal postal service (2018-2020) https://www.anacom.pt/render.jsp?contentId=1431697

13.03.2018

Extension of the consultation period on quality of service parameters and performance targets - universal postal service (2018-2020) https://www.anacom.pt/render.jsp?contentId=1429821

07.02.2018

Rectification of draft decision on quality of service parameters and performance targets associated with the provision of the universal postal service for the period 2018-2020 https://www.anacom.pt/render.jsp?contentId=1427766

17.01.2018

Approval of consultation on quality of service parameters and performance targets of the universal postal service (2018-2020) https://www.anacom.pt/render.jsp?contentId=1427214

11.01.2018 - Updated on 25.01.2018

News/Press releases:

Ratification of the decision approving universal service quality indicators for 2018-2020 https://www.anacom.pt/render.jsp?contentId=1467132

29.01.2019

ANACOM approves universal service quality indicators to be accomplished by CTT in 2019 and 2020 https://www.anacom.pt/render.jsp?contentId=1457270

24.07.2018

Consultation on quality of service parameters and performance targets of the universal postal service (2018-2020) - further extension of deadline https://www.anacom.pt/render.jsp?contentId=1431701

13.03.2018

Consultation on quality of service parameters and performance targets of the universal postal service (2018-2020) - extension of deadline https://www.anacom.pt/render.jsp?contentId=1429823

12.02.2018

Draft decision concerning the setting of quality of service parameters and the performance targets of the universal postal service (2018-2020) - rectification https://www.anacom.pt/render.jsp?contentId=1427776

25.01.2018

ANACOM establishes new indicators to ensure higher levels of quality in the universal postal service https://www.anacom.pt/render.jsp?contentId=1427171

18.01.2018