This report, published in response to the obligation arising from article 26, paragraph 1, point d) of ANACOM's Statuteshttps://www.anacom.pt/render.jsp?contentId=1351851, is divided into 20 chapters: ANACOM's mission and activity; Users and consumer information and protection; Market analysis; Regulated offers; Costing systems; Universal service; Number portability and pre-selection; International roaming; Communications security; Centralised information system; Radio spectrum management; Numbering; Complaints; Market and spectrum monitoring; Offences; Settlement of disputes between operators; International activity; Institutional and technical cooperation; Advice to the Government; Litigation.
