ANACOM has released the findings of a survey on contract lock-in periods (residential population), carried out to assess the willingness of consumers to pay (and how much) if the 24-month lock-in period was eliminated from contracts or the period reduced.
Data was collected through interviews held with subscribers to bundles of electronic communications services between 22 and 26 October 2016.
The main results of the survey are as follows:
- Around 84% of contracts governing the provision of bundles of services have an associated lock-in period of 2 years.
- About 3 out of 4 respondents would not be willing to pay more to reduce the contract lock-in period and two-thirds would not be willing to pay more to subscribe to an offer without a lock-in period.
- The values that consumers are willing to pay to reduce or eliminate the contract lock-in period vary depending on how the corresponding price increase is implemented. On average, consumers are willing to pay: (i) an extra 5 euros per month and up to 37 euros activation/installation for a contract with a 12-month lock-in period; (ii) an extra 7 or 8 euros per month and up to 38 euros activation/installation for a contract with a 6-month lock-in period; (iii) an extra 9 or 10 euros per month and up to 44 euros activation/installation for a contract with no lock-in period.
- Survey on contract lock-in periods - residential population https://www.anacom.pt/render.jsp?contentId=1401078