Anyone wanting to order a printed telephone directory for 2017 may do so from 10 October and no later than 16 November by contacting the universal service provider (MEO). Directories may be requested by calling 808 204 204 or online at www.118net.pt http://www.118net.pt/.
Telephone directories will only be delivered to people who expressly request them in advance and will be provided free of charge where the directory covers the area of the customer’s residence.
Anyone wanting additional directories from other regions will also have to request them and may have to pay a charge for postage and packaging to receive them at a given address. Anyone preferring to collect them, from either of the outlets made available by MEO for this purpose (one in Lisbon and one in Porto) will not be charged, provided previous indication is given.
MEO won the public tender which the government launched to award the universal service provision of a comprehensive telephone directory and comprehensive directory enquiry service. As such, the company is required to make printed directories available on an annual basis, covering all telephone subscribers (fixed and mobile) and including customers of other operators other than MEO, provided they have authorised inclusion of their data. MEO is also required to provide the telephone directory in electronic format - at www.118net.pt http://www.118net.pt/ - and make the data contained in the directory available through a directory enquiries service (118), subject to a charge.
The fact that many people access information electronically has made it possible to introduce this new model of distributing printed directories only to customers who request them; this enables a drastic reduction in the use of paper, with positive impact in terms of the environment and costs.