ANACOM Alerts - telephone directories and keeping telephone number on changing operator

As part of the “ANACOM Alerts" initiative, launched to strengthen the information that ANACOM makes available to consumers on specific sector issues, reflecting the main issues raised in complaints, the following article was published on 9 July (Correio da Manhã) and 10 July (Jornal de Notícias):

Telephone directories

  • MEO has the obligation to provide a printed comprehensive directory covering all telephone subscribers (fixed and mobile), even if not their customers.
  • The printed list for your area is delivered free of charge by MEO annually, upon request.
  • The telephone directory is available at www.118net.pt for free or, alternatively, through the number 118.
  • If you do not want your number in this list, please inform your operator.

The subject of this week on Rádio Renascença, which will be on the air between 17.00 and 18.00 as the first item, on 12, 13 and July 14, will be the following:

Did you know you can change telecommunications operator and keep your telephone number?

Yes you can! Portability allows you to keep your number when changing operator (fixed or mobile).

  • To port your number, contact the operator you wish to change to.
  • As a rule, portability should be completed within 1 working day. This period may be greater by agreement with the operator, in particular, if the application has been made for a distance or door-to-door contract.
  • If the time limit is not met, due to fault of the operator, you are entitled to receive €2.5 from the new operator for each working day of delay.