ANACOM strengthens campaign about roaming

ANACOM launches roaming information campaign

On 7 June 2016, ANACOM reinforced its information campaign on international roaming, which began on 27 April. This reinforcement covers print and digital media, including an advertising component in mobile devices.

The campaign's goal remains the same: to present the new rules which came into force on 30 April, alerting consumers to the need to contact their operators before travelling.

These new rules are intended to boost the elimination of the difference between domestic charges and roaming charges in the European Economic Area (EEA)1, in accordance with (EU) Regulation 2015/2120, on 25 November 2015 (which amended some provisions of (EU) Regulation No 531/2012, of 13 June 2012).

Values in euros, excluding VAT, per type of communication

Until 29 April 2016

From 30 April 2016 to 14 June 2017

From 15 June 2017

Outgoing calls (per minute)

0.19 euros

National price2 + 0.05 euros3

This sum cannot exceed 0.19 euros4

National price only2. However, for roaming communications, operators may adopt fair use policies (to be defined by the European Commission). In cases where the communications limits under the fair use policy are exceeded, operators will apply the limits and rules established for the period 30 April 2016 to 14 June 2017.

These new rules only do not apply in cases where operators demonstrate to the regulator that they cannot recover the costs incurred in providing roaming services.

Incoming calls (per minute)

0.05 euros

National price2 + 0.0114 euros3

SMS sent (per SMS)

0.06 euros

National price5 + 0.02 euros3

Total cannot exceed 0.06 euros4

SMS received (per SMS)



Data service (per MB)

0.20 euros

National price4 + 0.05 euros3

Total cannot exceed 0.20 euros4

In addition to tariffs subject to the limits indicated in the table, operators can offer other tariffs for roaming communications between EEA countries. If these alternative tariffs exist, customers can choose to subscribe to them.


Frequently asked questions - International roaming

ANACOM launches roaming information campaign 


1 Includes the countries of the European Union, Iceland, Norway and Liechtenstein.
2 Based on the price for national calls originated and terminated on different communications networks.
3 Maximum surcharge.
4 Except when the national price is higher. In this case no surcharge may be applied and the roaming price may not exceed the national price.
5 Based on the price for national SMS originating and terminating on different networks.