ANACOM launches roaming information campaign

ANACOM launches roaming information campaign

ANACOM has launched, on 27 April 2016, an information campaign in Portugal about international roaming, to spread awareness about the existence of new rules applicable from 30 April.

Through this campaign, ANACOM will be urging consumers to contact their operators before travelling.

The new rules on roaming seek to further eliminate the difference between domestic tariffs and roaming tariffs in the European Economic Area (EEA)1, pursuant to Regulation (EU) no. 2015/2120 of 25 November 2015 (which amended certain provisions of Regulation (EU) no. 531/2012 of 13 June 2012).

Values in euros, excluding VAT, per type of communication

Until 29 April 2016

From 30 April 2016 to 14 June 2017

From 15 June 2017

Outgoing calls (per minute)

0.19 euros

National price2 + 0.05 euros3

This sum cannot exceed 0.19 euros4

National price only2. However, for roaming communications, operators may adopt fair use policies (to be defined by the European Commission). In cases where the communications limits under the fair use policy are exceeded, operators will apply the limits and rules established for the period 30 April 2016 to 14 June 2017.

These new rules only do not apply in cases where operators demonstrate to the regulator that they cannot recover the costs incurred in providing roaming services.

Incoming calls (per minute)

0.05 euros

National price2 + 0.0114 euros3

SMS sent (per SMS)

0.06 euros

National price5 + 0.02 euros3

Total cannot exceed 0.06 euros4

SMS received (per SMS)



Data service (per MB)

0.20 euros

National price4 + 0.05 euros3

Total cannot exceed 0.20 euros4

In addition to tariffs subject to the limits indicated in the table, operators can offer other tariffs for roaming communications between EEA countries. If these alternative tariffs exist, customers can choose to subscribe to them.

ANACOM is running the campaign on the Internet, radio and print media, and will also organise widespread distribution of an information leaflet.


Download de ficheiro Anúncio (rádio) (ZIP 777 Kb)

Download de ficheiro Anúncio (imprensa escrita) (PDF 370 Kb)

Download de ficheiro Folheto informativo (PDF 348 Kb)

Frequently asked questions - International roaming

Consult press release:

Roaming prices change from 30 April 


1 Includes the countries of the European Union, Iceland, Norway and Liechtenstein.
2 Based on the price for national calls originated and terminated on different communications networks.
3 Maximum surcharge.
4 Except when the national price is higher. In this case no surcharge may be applied and the roaming price may not exceed the national price.
5 Based on the price for national SMS originating and terminating on different networks.