Telephone directories will only be given to those who specially request them

Do you need a printed copy of the telephone directory? Printed copied must be specifically ordered from the universal service provider (MEO). Telephone directories will only be delivered to people who specifically order them in advance, and will be provided free of charge where the requested directory covers your area of residence.

Additional directories, from other regions, also have to be ordered. Additional directories may entail a charge (plus postage and packaging) if you want to receive them at a given address. If you prefer to collect them from either of the MEO outlets available for this purpose (one in Lisbon and one in Porto), and as long as you inform MEO in advance, there will be no charge.

If you want to order telephone directories for 2015/2016, time is running out. Telephone directories can be ordered from today until 6th December. Also from today, advertisements will be run on the radio announcing the phone number (808 204 204) and website ( which can be used to make orders. This is the last opportunity, given that a first period to request printed versions of the directory, accompanied by an advertising campaign, lasted from 21 September and 25 October 2015.

This new period of 14 days stems from a decision of ANACOM which ordered repetition of the campaign for a number of days to give consumers another opportunity to request printed versions of the directories.

MEO was awarded the public tender launched by the government for the universal service provision of a comprehensive telephone directory and comprehensive directory enquiries service. As such, the company is required to make printed directories available on an annual basis, covering all telephone subscribers (fixed and mobile), including customers of other operators other than MEO, if they have authorized inclusion of their data. MEO is also required to provide the telephone directory in electronic format - at - and make the data contained in the directory available through a directory enquiries service (number 118).

The fact that many people now access information electronically has made it possible to adopt this new model of distribution whereby printed directories are only sent out to people who request them. This enables a drastic reduction in the use of paper, with a positive impact on the environment and in terms of costs.