ANACOM improves COM.escolha to help consumers find the best available offers and tariffs

ANACOM - Autoridade Nacional de Comunicações has added new features to COM.escolha, the online tariff comparison tool. The new features will help consumers make a more thorough analysis of the different tariffs available on the market, so that they can choose the options that best fit their needs; they include the addition of mobile phone Internet tariffs, installation/activation costs and the costs of equipment purchase/ rental when comparing the costs of different offers.

Differences between the various offers on the market, in terms of prices and features, are becoming increasingly blurred, whereas differences between the various products often result from installation/activation costs and from the cost of equipment purchase/rental. With this in mind, ANACOM will now include these values in the average cost reported for each tariff. Since these costs are payable by consumers, the respective sums are relevant when comparing offers with and without contract lock-in periods.

COM.escolha will also now include information on mobile phone Internet tariffs, which is added to information provided on the prices of mobile service voice calls and text messages and information on bundles which include the mobile service.

In another improvement to COM.escolha, consultations and simulations now present specific information on the costs incurred when customers terminate contracts. Meanwhile, certain mobile phone tariffs now have a specific configuration on the tool (e.g., pre-paid with account top-up options and pre-paid without mandatory account top-ups with monthly charge). There has also been an improvement in the characterisation of information on technology in the television service and in bundles with television.

COM.escolha is a tool provided by ANACOM which helps consumers (private and/or residential) to choose the communications services that best fit their needs, making it possible for users to consult and compare tariffs/offers and simulate fixed Internet and mobile consumption, and consumption in mobile, fixed telephone and television services. In these operations, it is also possible to combine more than one service, so that customers are able to select the bundle of services that is most appropriate for their user profile.

The information provided about offers/tariff is entered by operators; ANACOM monitors this information and has taken advantage of this development to implement a number of improvements to facilitate data entry by operators.