2019

31 dec

Access and use of infrastructure - draft regulation

Draft regulation on the methodology to set the value of remuneration payable, approved by ANACOM on 12.12.2019.

ANACOM increases spectrum for national operations and creates conditions which maximise benefits of 5G for users and promote the development of competition

ANACOM's final decisions approved on 23 December 2019.

Final meeting of the working group on the future of submarine cables for communications between mainland Portugal, the Azores and Madeira

Held on 16.12.2019 at ANACOM's headquarters in Lisbon.

30 dec

ANACOM and ANAFRE sign cooperation agreement on DTT

The cooperation agreement aims to promote collaboration between ANACOM and ANAFRE with a view to the disclosure of information to the population and provision of technical support in tuning televisions.

26 dec

ANACOM presents to the public collective work produced by its employees to mark its 30th anniversary

With the publication of this compilation, with articles of 49 employees, ANACOM aims to disclose reflections on relevant aspects of its activity.

18 dec

ANACOM approves maximum retail prices for calls to 707, 708, 808 and 809 numbering ranges

New defined maximum prices enter into force within 9 months.

17 dec

13th Congress of the Portuguese Committee of URSI - held today

ANACOM Chairman speaks at opening session of the Congress.

13 dec

World Radiocommunications Conference identifies new frequency bands for 5G

The globally harmonised additional frequency bands for the G5 implementation include the 24.25-27.5 GHz, 37-43.5 GHz and 66-71 GHz bands.

ANACOM visits Consumer Conflict Arbitration Centres

Visits and training actions, started on 03.12.2019, take place under cooperation protocols signed in July 2019.

ANACOM participates in the DETI Talks Conference on «5G Challenges»

João Cadete de Matos, ANACOM Chairman, participated in the ''5G Challenges'' Conference, organised by the Department of Electronics, Telecommunications and Informatics of the University of Aveiro, on 04.12.2019.

Sixth and fifth meeting of the working group on the future of submarine cables for communications between mainland Portugal, the Azores and Madeira

Meetings held on 26 and 15.11.2019, at ANACOM headquarters in Lisbon.

5 dec

ANACOM participates in the 29th APDC Congress

Luís Manica, Director of Market Regulation, participated as keynote speaker in the opening session of the 29th APDC Congress, on 20.11.2019, in Lisbon.

ANACOM participates in the XXIII National Meeting of SMEs of the Telecommunications Sector

João Cadete de Matos, Chairman of ANACOM, participated in the opening session, on 27.11.2019.

ANACOM commences public consultation on the provision of the universal postal service

ANACOM wants to hear the sector and society in general on this topic. Deadline for submission of contributions on 24.12.2019.

2 dec

ANACOM's intervention at the 29th APDC Congress

João Cadete de Matos, Chairman of ANACOM, intervention at 29th APDC Congress, on 20 November 2019, Lisbon.

22 nov

800 102 002: ANACOM's free support line to assist the population the DTT migration kicks off today

The call centre will operate during extended working hours, during the day and night, every day, including weekends and public holidays.

18 nov

ANACOM defines conditions for subassignment of relevant numbers to eliminate barriers of entry and boost competition

Currently, providers can only give the numbers that have been allocated to them directly by ANACOM to their own final customers.

Commencement of procedure to prepare the regulation of the auction for allocation of frequency user rights in the bands of 700 MHz and other bands

Contributions and suggestions for drafting the regulation may be sent until 02.12.2019.

15 nov

ANACOM celebrates its 30th anniversary

Commemorative ceremony held in the Portuguese Communications Foundation in Lisbon.

5 nov

ANACOM approves 10% drop in maximum price of circuits linking mainland and autonomous regions

In circuits between the various islands of the Azores, the price decrease is 4%, according to the draft decision approved by ANACOM, which is now subject to prior hearing and public consultation.

ANACOM explains the DTT migration process at ACIST seminar

DTT is a major issue in the field of social cohesion, said ANACOM Chairman, João Cadete de Matos, at the opening of the ACIST seminar ''DTT - Inclusive Step?''.

ANACOM holds meeting with Odivelas Council for collaboration in the pilot phase of DTT

Meeting took place on 16.10.2019, at the Council House of Odivelas.

4 nov

ANACOM creates conditions for consistent and competitive development of 5G in Portugal

ANACOM approves a draft decision on the designation of the 700 MHz band for electronic communications services, the limitation of the number of RUF to be allocated and the auction as an allocation procedure.

ANACOM and Odivelas Municipal Council sign cooperation agreement on DTT

The Odivelas Centro transmitter will be changed on 27 November. Anyone left without a picture should tune their TV or DTT box.

ANACOM signs cooperation agreements on DTT with Municipal Councils in the northern region

Event took place on 24.10.2019, at ANACOM's facilities, in Porto.

22 oct

Fourth meeting of the working group on the future of submarine cables for communications between mainland Portugal, the Azores and Madeira

The meeting was held on 20.09.2019, at ANACOM's headquarters in Lisbon.

ANACOM approves DTT network migration plan and date of the pilot

The pilot test to be carried out by MEO will be held on 27.11.2019, in Odivelas.

World Post Day 2019

ANACOM participates in the commemorations, held on 09.10.2019, at the Portuguese Communications Foundation in Lisbon.

9 oct

Complaints about the communications sector declined 11% in the first half of the year

Users of communications services submitted around 43 thousand complaints in the first half of the year, 32 thousand of which concerned electronic communications and 11 thousand the postal sector.

24 sep

Clarification

ANACOM clarifies that the process required for the development of 5G is proceeding as planned and in accordance with European regulations.

High-speed networks grow 12% in one year

The number of residential customers of high-speed networks at a fixed location reached 2.7 million at the end of the first half of 2019.

Subscription TV reaches around 4 million subscribers

Penetration of the subscription TV signal distribution service reaches 86% of households in Portugal.

Fixed telephone service accesses up 1.5%

The number of main telephone accesses reached almost 5.1 million at the end of the first half of 2019.

Internet - optical fibre accesses grows 20.9% in one year

The total number of fixed broadband accesses grew by 5.4% (over 198 thousand accesses), reaching 3.9 million.

ANACOM and ANATEL meet for two days in Lisbon

The two regulators exchanged knowledge and experience in order to identify possible ways forward and solutions to problems that exist in both countries.

23 sep

Postal parcels grow 6.9% in the context of a drop in total traffic

Total postal service traffic reached 350.2 million objects at the end of the first half of 2019 (9.1% less than in 2018).

17 sep

Mobile Internet reaches 7.8 million users

Mobile broadband Internet access traffic increased 36.1% compared to the same period of the previous year.

Bundled services grow 3.8% to 3.95 million subscribers

This growth is essentially associated with the quadruple/quintuple play offers (4/5P), which attracted another 135,000 subscribers.

6 sep

ANACOM approves final decision on postal network density targets and minimum offers of service

Final decision approved by ANACOM on 21.08.2019.

30 aug

ANACOM approves DTT network changes for the release of the 700 MHz band

A pilot test is planned to assess user support methodology and actions.

ANACOM launches public consultation on multi-annual activity plan for 2020-2022

Submission of contributions by 11.09.2019.

Learn about the main activities carried out by ANACOM in 2018

Find out what ANACOM has done in defence of consumer interests and rights, market regulation, spectrum management, supervision, etc.

ANACOM applies fines of 3.3 million euros until July

Between January and July 2019 ANACOM decided on 110 breach proceedings, 48 of which ended with the application of fines.

23 aug

ANACOM adopts regulation on space activities

The Regulation aims to facilitate access for the largest number of operators interested in exercising space activities in Portugal.

ANACOM gives CTT 45 business days to rectify the information they provide at post offices regarding the complaints book

After this deadline, the CTT (Portuguese Post Service) will have five working days to send ANACOM the evidence that the information in question has been rectified.

Third meeting of the working group on the future of submarine cables for communications between mainland Portugal, the Azores and Madeira

Meeting held on 24.07.2019 at ANACOM's head office in Lisbon.

ANACOM signs protocols to make alternative resolution of consumer conflicts more effective

Cooperation with the centres will now be more systematised and will make their operation more efficient and effective.

19 aug

ANACOM simplifies access to MEO ducts and poles by other operators

The new rules aim to speed up the installation of very high capacity networks by other operators by facilitating the provision of services to end users.

ANACOM meets with Municipal Council of Porto and Secretary of State for Administrative Modernisation

The agenda for this meeting, which took place on 26.07.2019, included topics related to telecommunications and the provision of telephone information to citizens.

ANACOM allows 45 working days for CTT to correct information given to post offices on the complaint book

After this deadline, CTT will have 5 working days to send to ANACOM the evidence that the information in question has been corrected.

24 jul

Second meeting of the working group on the future of submarine cables for communications between mainland Portugal, the Azores and Madeira

This meeting, chaired by João Cadete de Matos, took place in ANACOM's headquarters in Lisbon on 16 July 2019.

19 jul

Working Group to monitor DTT migration meets to discuss national roadmap for release of the 700 MHz band

The objective of the meeting was to listen to the opinions of the meeting's participants, clarify queries and uncertainties, and establish collaboration platforms in this process.

ANACOM awards prizes of the ''Comunicar, ligar, unir'' photography competition

Prize ceremony and inauguration of the exhibition of prize-winning photographs at Centro Português de Fotografia, in Porto, on 11 July 2019.

CTT adopts ANACOM's guidelines on postal network density targets

CTT reformulates its proposal on postal network density targets and minimum offers of service defined by ANACOM.

First meeting of the working group on the future of submarine cables for communications between mainland Portugal, the Azores and Madeira

Meeting held on 02 July 2019 at ANACOM's head office in Lisbon, chaired by João Cadete de Matos.

9 jul

ANACOM calls for compliance with determinations and recommendations guaranteeing open Internet access

ANACOM has identified some shortcomings as regards transparency guaranteeing open Internet access, in terms of information made available on websites and in contracts.

8 jul

Development of the postal sector under debate in the Azores

ANACOM brought together 120 representatives from 50 countries at ERGP and UPAEP events in Ponta Delgada, Azores, 26-28 June 2019.

See the winning entries to the ''Comunicar, ligar, unir'' photography contest

See the 24 winning photos in each category of this competition, launched by ANACOM in partnership with VISÃO.

ANACOM holds bilateral meeting with the State Post Bureau of the People's Republic of China

Meeting on 28 June 2019 in Ponta Delgada.

ANACOM meeting with the Municipal Council of Vila do Porto

The development of telecommunications, Internet access and postal communications in the municipality were addressed.

ANACOM orders CTT to carry out an appropriate allocation of expenses between its postal and banking activities

CTT has 40 working days to undertake the correct separation of expenses, in line with the rules of its analytical accounting system.

ANACOM opened the exhibition ''Selos Portugueses de Além-Mar'' to the public in Ponta Delgada on 1 July

The exhibition is at the Engineers' Association on working days until 31 October.

27 jun

Finalists of the photography contest ''Comunicar, ligar, unir''

A short list has been drawn up for each category of the photography contest launched by ANACOM in partnership with Visão.

26 jun

ANACOM to cut the prices of calls to numbers starting with 707 and 708 by up to 48%

ANACOM recommends that the ''707'', ''708'', ''760'', ''761'' and ''762'' numbering ranges should not be made available for contacts with consumers within the framework of consumer legal relationships.

Draft Regulation on space activities - Workshop

Taking place on 05 July 2019 at Fundação Portuguesa das Comunicações (Portuguese Communications Foundation), Lisbon.

Fibroglobal reduces prices to levels recommended by ANACOM

ANACOM's goal in seeking a reduction in prices is to boost use of the offers by all retail operators, supporting increased competition and investment.

18 jun

As Space Authority, ANACOM regulates the launch and return of space objects

Draft regulation aims to facilitate access by the largest number of operators interested in the exercise of space activities in Portugal.

Space Authority - new area with information on ANACOM activity

ANACOM has temporarily taken on the terms of reference and competences of the Portuguese Space Authority.

17 jun

ANACOM discusses the challenges of the Digital Society

Conference held on 29.05.2019, at the Portuguese Communications Foundation, in Lisbon.

7 jun

See how communications services evolved in 2018

The number of subscribers to the Pay-TV signal distribution service increased by 3.7% in 2018, mainly due to adhesion to offers supported by optical fibre.

4 jun

ANACOM will be present at Estádio do Dragão and Estádio D. Afonso Henriques to guarantee proper broadcasting conditions for the Nations League

ANACOM aims to ensure that no interferences likely to affect the organization and TV broadcast of the event take place.

29 may

Operators are required to provide free of charge bills with the level of detail defined by ANACOM, on request

The date on which the binding contract period ends and any charges due by customers should they wish to terminate the contract before expiry of the binding period must be included in the itemised bill requested by customers.

27 may

ANACOM cuts costs in 2018 and hands EUR 46 million over to the State

ANACOM recommends the Government that the amount is preferably used in the development of communications to the benefit of end-users.

European Union establishes caps to prices of international communications

New EU provisions took effect on 15 May 2019.

24 may

2/3 of Portuguese municipalities will receive vouchers from the European Commission to extend WIFI coverage in public locations

Of the 143 Portuguese municipalities that applied for WiFi4EU vouchers, 80 have already received them, raising to 207 the total number of municipalities that have already received funding.

Portability validation code (PVC) already in force, making it easier to switch operators

The deadline for operators to generate and send the PVC to clients has expired. This code must be indicated when you switch operators and wish to retain your number.

21 may

ANACOM organises conference on the challenges of Digital Society

It takes place on 29.05.2019, at 9:30 am, at the Portuguese Communications Foundation, in Lisbon.

20 may

Sharing of experiences and identification of themes of common interest mark RIA 2019

The price of roaming calls and cybersecurity issues were topics of common interest identified at the meeting held in the Autonomous Region of Madeira.

ANACOM awards prizes to young people from Madeira who are winners in the ''O meu selo preferido'' competition

José Rafael Nóbrega de Jesus (9 years of age) and Vitória Esmeralda Gaspar Pestana (12 years old) were the winners in their respective age categories.

CTT does not comply with two quality of service indicators in 2018 and ANACOM applies compensation mechanism

The transit time for priority mail on the Mainland and intra-community cross-border mail were the indicators not complied with in 2018.

7 may

ANACOM orders CTT to reformulate postal network density proposal

CTT's proposal does not fully respond to the reference framework defined by ANACOM and has not been accepted. CTT is given 30 working days to reformulate its proposal.

2 may

ANACOM and GEE launch prize to distinguish works in the area of competition regulation in telecommunications and digitalisation in the economy

The prize, worth three thousand euros, will be awarded to the four best submitted works.

30 apr

Number of SIIS users increases by 17%

The number of entities registered in the SIIS increased by 8.8% to 417 entities.

ANACOM orders CTT to correct information given to postal service offices about complaint books

CTT is given 30 working days from notification of the final decision to correct the information in question.

24 apr

ANACOM reduces cost-of-capital rate applicable to CTT and MEO, contributing to lower communications prices

ANACOM has reduced the cost-of-capital rate of CTT and MEO. This reduction should be felt by consumers across various channels.

ANACOM makes recommendations to the Government in relation to the universal service of electronic communications

Unless the LCE is altered in the meantime, it is necessary to launch public tenders to designate providers for the universal service for a transitional period of one year.

12 apr

SIIA - New registration objects added

''Mast'' and ''entrances to buildings'' registration objects available in the suitable infrastructures information system as of 08.04.2019.

National photography competition ''Comunicar, ligar, unir''

ANACOM is launching a photo competition in partnership with the magazine VISÃO as part of the commemorations for its 30th anniversary.

9 apr

ANACOM holds meeting with Palmela Municipal Council to debate sector problems

The proliferation of cables and antennas in the historic town centre was one of the topics addressed.

4 apr

ANACOM promotes the establishment of partnerships with entities of the national scientific and technological system

Partnership actions are based on co-production of useful knowledge of public value in areas such as law, economics, management, information and engineering.

ANACOM approves the Regulation on Security of Electronic Communications Networks and Services

The regulation seeks to protect the development, the security of the country and the defence of citizens' interests, in view of technological evolution, the case of 5G.

28 feb

Clarification on number of complaints concerning CTT in 2018

In 2018, Grupo CTT recorded a 9% increase in its internal system in the number of complaints received, rising to 196 thousand complaints.

21 feb

ANACOM considers the distribution of costs between CTT's postal activity and banking activity to be improper

The issue relates to an overstatement of costs allocated to the postal activity and an offsetting undervaluation of costs charged to the banking activity.

Postal service causes increase in communications sector complaints in 2018

In 2018, ANACOM registered 104 thousand complaints. Complaints about postal services increased by 43% while complaints about electronic communications decreased by 4.5%.

ANACOM and UEFA start preparing for UEFA Nations League finals in Portugal

UEFA has already met with ANACOM to begin preparing licence applications for the use of radio frequencies required for the competition.

18 feb

ANACOM sends proposal to Assembly of the Republic and Portuguese Government to amend Electronic Communications Law, Postal Law and the legal regime governing sector offences

ANACOM sends a proposal to Assembleia da República (Assembly of the Republic) and to Portuguese Government to amend a range of legislation on the sector or with impact on the sectors it regulates.