ANACOM orders 15% reduction in DTT prices
The annual price of the service of transmission and broadcasting of the digital terrestrial television (DTT) signal is now 885,1 thousand euros per Mbps.
ANACOM invests in the modernization of the monitoring centre in Porto
Investment will ensure more and different aspects of supervision, monitoring and remote control of the spectrum.
7.2 million people in Portugal use mobile Internet
Mobile voice traffic reached the highest figure recorded so far, having grown 7.3% vis-à-vis the same period in the previous year.
Fixed telephone use drops despite increased access
Fixed network traffic in minutes fell 7.5% compared to the first half of 2017, due to OTT and packages that have mobile services with free calls.
ANACOM submits 2019-2021 activities plan for public consultation
For ANACOM, openness to the opinion and contribution of all interested parties is desirable. Interested parties can comment on the activities plan until 17 December.
ANACOM approves maximum price variation of non-reserved postal services for 2019-2020
Prices for non-reserved postal services (correspondence, postal parcel and periodical services) in 2019 and 2020 will be below the value of inflation.
ANACOM inaugurates philatelic exhibition in Funchal
The exhibition will also be held in the Azores and Porto, introducing stamps issued in the territories of Portugal's former colonies to a wider audience.
ANACOM approves 10% decrease in the price of island circuits
Reduction affects the prices of the circuits provided by MEO to other operators and aims to increase competition in the archipelagos of the Azores and Madeira.
5.2% increase in subscribers to bundles of services in Portugal over first six months of 2018
The growth in bundle offers is due to quadruple/quintuple-play offers, which grew 7.3% with the addition of 117 thousand subscribers.
Optical fibre becomes leading way of accessing subscription TV
As at the end of June there were around 3.9 million subscription TV customers, 131 thousand more than at the end of June 2017.
During the first half of the year, ANACOM imposed fines of 1.3 million euros
277 processes were opened as a result of reported breaches following market and spectrum enforcement actions, SP and GNR investigations, and accusations of Ministério Público (Public Prosecutor).
Increase of 10.8% in the number of customers of high-speed networks over 2017
Coverage by high-speed networks in the first half was at least 71.8%. Madeira and the Centre regions were the regions which saw the largest increases in coverage.
Fixed broadband access traffic reaches historic high
The increase in the number of accesses and increased levels of use led to a 48% increase in fixed broadband Internet access traffic during the first six months of 2018.
Innovation is the path to guaranteeing the future of the postal sector
Postal services must continue to reach people, wherever they live, with standards of quality; but development of the postal sector is driven by parcels. In both areas, innovation is key.
ANACOM determines alterations to the system used to measure CTT quality indicators
ANACOM finds that the procedures used to measure Quality of Service Indicators do not guarantee anonymity of the panellists, raising the possibility that test postage might be treated more favourably than actual postage.
ANACOM and postal operators debate innovation in the sector to mark World Post Day
On 9 October 2018, World Post Day, ANACOM held a roundtable to discuss the role of innovation in the development of the postal sector.
Complaints about the communications sector increased by 25% in the first half of 2018
Of the total number of complaints received, about 80% referred to the electronic communications sector and 20% to postal services.
ANACOM makes clear that operators may adopt solutions that comply with Internet Neutrality without penalising consumers
Operators have understood, incorrectly, that the blocking of all traffic, once the general data cap has been exceeded, is the result of ANACOM's determination, when it is in fact their sole responsibility.
ANACOM releases Report on Regulation, Supervision and Other Activities
In 2017, ANACOM remained engaged in a wide range of activities across the different areas of its work. A Summary of the main activities is included in the Report on Regulation, Supervision and Other Activities.
ANACOM orders inclusion of information in bills to be sent free of charge to customers, including information on the date of expiry of contract lock-in periods and on respective charges
The purpose of the decision is to make the information more easily understandable and transparent, enabling consumers to check the benefits for which payment is required.
ANACOM carried out 30 enforcement actions up to 30 July in conjunction with the police and other public authorities
ANACOM has carried out 30 enforcement actions throughout Portugal, including in the Azores and Madeira, and analysed several sectors.
ANACOM ceases regulation of the fixed origination market
The use of indirect access and WLRO has become less important. Alternative operators have increasingly invested in their own infrastructure, increasing competition in the market.
ANACOM's activity in 2017 focused on protection of consumer rights and interests
ANACOM worked intensively in 2017 with a view to guaranteeing a competitive market and a proper response to the needs of the most disadvantaged sections of the population.
Large increase in notifications of security breaches in 2017, while ANACOM approves Communications Security Regulation
ANACOM received 192 notifications of security breaches and failures of service in 2017, 83% more than the 105 notifications received in 2016.
ANACOM approves universal service quality indicators to be accomplished by CTT in 2019 and 2020
With the new indicators, ANACOM intends to reverse the progressive deterioration in quality of service and increasing user dissatisfaction.
ANACOM defines a roadmap for the release and allocation of the 700 MHz band
The release of the 700 MHz band is necessary for 5G and involves the migration of digital terrestrial television (DTT) to a new frequency band.
ANACOM advises Vectone customers that they have 3 months to port their telephone numbers and maintain mobile services
Vectone Mobile will cease activity in Portugal and has already given notice to ANACOM and its customers that services will be discontinued as from 4 July.
ANACOM orders MEO to implement a reduction of 15.16% in DTT prices
The prices that are in force and which were established by agreement between MEO and the television operators already represent a reduction in relation to the prices previously applied.
ANACOM orders changes to offers which violate net neutrality and roaming rules
ANACOM also recommends that providers publish the conditions which they apply to parties interested in having applications/content included in their zero-rated and similar offers.
CTT required to reduce prices in 2018 due to non-fulfilment of quality of service
The reduction of prices will have to be in force for a minimum period of three months.
ANACOM sees urgent need for a decision on replacement of submarine cables linking Mainland Portugal, the Azores and Madeira
Participants considered it imperative that the State define a strategy, involving central government and the regional governments, with recourse to European funds.
ANACOM orders 44% reduction in mobile termination prices from 12 July
Mobile termination prices will fall to 0.42 eurocents from 0.75 eurocents currently. This reduction makes it possible to correct distortions in competition that undermine the market.
ANACOM establishes rules governing responses by operators to customer complaints
Decision dematerialising the process of transmitting information and documentation and on requirements governing responses, approved on 7 June 2018.
Requests for reimbursement of the air transport allowance to/from and between the Azores and Madeira may now be made online
With this option, beneficiaries will be able to use the electronic platform to request reimbursement. Anyone who wishes can continue to go to the post office.
ANACOM coordinated working group identifies 27 measures to protect telecommunications networks in the event of fire
Implementation of the measures involves the action of a group of public and private bodies.
ANACOM simplifies access to MEO ducts and poles and reduces wholesale prices of some services
Measures approved on 25.5.2018.
ANACOM approves level of detail and information on invoices to be provided free of charge upon subscriber request
Draft decision approved on 1.6.2018.
Postal traffic fell by 5.1% in 2017
The reduction of postal traffic is mostly due to the replacement of postal communications by electronic communications.
ANACOM proposes a reduction of Fibroglobal prices by 66% and detects over-financing in the amount of 3.1 million euros
It is important to extend the Fibroglobal bitstream offer to allow very high speed Internet and the provision of television services.
ANACOM monitors spectrum at Altice Arena to ensure the best conditions at the Eurovision Song Contest 2018
Ensures that radiocommunications networks and stations operate without interference detrimental to the event.
Number of customers of bundled services increases more than 6% in 2017
The number of bundled services customers increased by 6.3% over 2016. The 5P bundles made the biggest contribution to the growth recorded.
ANACOM determines reduction of CTT prices due to non-compliance with two quality of service indicators
The weighted average change in the prices of the basket of correspondence, parcel and editorial (books, newspapers, periodicals) mail services cannot exceed 4.415% in 2018.
ANACOM wants to end the refusal of portability requests
The free online announcement applicable to calls to ported mobile numbers will only be made available when expressly requested by the end user.
ANACOM is already on the ground to ensure the best conditions for staging the Eurovision Song Contest 2018
It must be ensured that everything, including broadcasting to the satellite, which will allow the event to be broadcast to all participating countries, is going to work well.
ANACOM concluded 243 offence procedures in 2017 and imposed fines of 1.7 million euros
In the same period, ANACOM opened 416 new cases on a range of matters.
ANACOM wants operators to improve their response to customer complaints
ANACOM is establishing the requirements that operators must comply with in their replies to complaints from their customers.
ANACOM cuts fixed termination prices by 26%
The maximum price will be cut from the current 0.063 euro cents per minute to a maximum of 0.047 euro cents per minute.
ANACOM Recommendation on the application of charges for the issue of invoices in paper or another medium
ANACOM recommends telecom operators not to charge their clients any amount for the issue of non-itemized invoices or invoices with a minimal level of detail.
ANACOM promotes understanding in the transport of airmail to and from the Autonomous Region of the Azores
The airlines and CTT will now have to negotiate the commercial conditions for transporting this mail.
ANACOM makes way for 5th Mobile Generation
ANACOM is preparing the launch of 5G and will listen to the market to assess the interest in the 700 MHz frequency band and other relevant bands.
ANACOM considers the protection of consumer rights to be a priority
ANACOM highlights useful information on current issues with an impact on consumers' lives.
ANACOM and MAI promote the creation of a public warning system for emergency situations as part of civil protection
Meeting on the operation of the system in Portugal was held on 16 February 2018, at MAI.
ANACOM gives MEO, NOS and Vodafone 40 working days to amend offers which are in breach net neutrality and roaming rules
Zero-rating offers and other similar offers are in breach of the Telecom Single Market Regulation (TSM) and the Roaming Regulation.
Prices of telephone number portability services fall by up to 62%
Monthly subscription prices are reduced compared to the values in force since 2015.
ANACOM carried out more than 6,600 enforcement actions in 2017
Enforcement actions included 1,644 inspections focusing on telecommunications services, checks of 633 postal establishments and post offices and more than 3,600 actions focusing on the spectrum.
ANACOM sets out 43% reduction in mobile termination prices
Draft decision approved by ANACOM on 18 January 2018, under consultation until 5 March 2018.
ANACOM, GNR and ASAE inspect heavy vehicles on A8 motorway
ANACOM checks whether ''radio media'' used in heavy goods vehicles were being used in accordance with the law and for lawful purposes.
ANACOM holds a briefing session on the European Commission's WiFi4EU initiative at Fundação Portuguesa das Comunicações
Session on ''WiFi4EU - Free Wi-Fi for Europeans'' on 2 February 2018.
ANACOM and National Association of Municipalities organise briefing sessions on the WiFi4EU initiative (1-2 February)
ANACOM and ANMP hold briefing sessions on the WiFi4EU initiative, in Lisbon, Guimarães, Coimbra and Évora, (1-2 February 2018).
Postal traffic in Portugal falls in 3rd quarter but revenues rise
Traffic from post parcels provides 27% of the sector's revenues (152 million euros), compared to 26.4% in the same period of 2016.
ANACOM establishes new indicators to ensure higher levels of quality in the universal postal service
CTT will be obliged to comply with a set of 24 quality of service indicators, compared to the previous 11 indicators.
Fixed service penetration rate reaches highest level since 2006 but 25% of customers do not use the service
At the end of 3rd quarter 2017, there were 46.6 accesses per 100 inhabitants in Portugal, the highest level recorded since these statistics were first compiled.
"Roam Like At Home" leads to jump in roaming voice and Internet traffic
Trends in traffic during the 3rd quarter driven by new rules on the pricing of roaming communications between countries of the European Economic Area.
