Annex 3 - Performance targets

Decision of 14.12.2005 / Published on 14.12.2005

I - Supply time for initial network connection (PQS1)

Performance targets applicable to PQS1 are as follows:

Indicator	Target
(a1) Delay values in the supply of connections which correspond to 95% of the swifter installations, where the consumer does not define a target date	21 days
(a2) Delay values in the supply of connections which correspond to 99% of the swifter installations, where the consumer does not define a target date	43 days
(b) Rate of supply requests fulfilled up to the date agreed with the consumer, where the consumer defines a target date	85%

Performance targets applicable to PQS2 are as follows:

Indicator	Target
Total number of faults reported per access	0,1

Performance targets applicable to PQS3 must approach the following values:

Indicator	Target
(a1) Time to repair faults of the local access network which corresponds to 80% percentile value of the swifter repairs (hours)	72
(a2) Time to repair faults of the local access network which corresponds to 95% percentile value of the swifter repairs (hours)	165
(b1) Time to repair other type of faults, which corresponds to 80% percentile value of the swifter repairs (hours)	47
(b2) Time to repair other type of faults, which corresponds to 95% percentile value of the swifter repairs (hours)	108
(c) Rate of repairs carried out within the repair time limit established by the universal service provider, intended to be offered to consumers	80%

Performance targets applicable to PQS4 are as follows:

Indicator	Target
(a) Average response time for operator services	11
(b) Rate of calls for operator services taken within 20 seconds by the human operator	80%

Performance targets applicable to PQS7 are as follows:

Indicator	Target
(a) Directory enquiry services mean time to answer (seconds)	5
(b) Proportion of calls to directory enquiry services answered within 20 seconds by human operators or equivalent response systems	95%

Performance targets applicable to PQS8 are as follows:

Indicator	Target
Proportion of whole days during which the public pay-telephones are in full working order relatively to the potential number of operational days of the average public pay-telephones park	96%

Performance targets applicable to PQS9 are as follows:

Indicator	Target
Proportion of bills claimed relatively to the total number of bills issued	0,04%