Handbook of usability testing : how to plan, design, and conduct effective tests / Jeffrey Rubin
Institutionalization of usability : a step-by-step guide / Eric Schaffer
Handbook of usability testing : how to plan, design, and conduct effective tests / Jeffrey Rubin and Dana Chisnell; foreword by Jared Spool
Forms that work : designing web forms for usability / Caroline Jarrett, Gerry Gaffney
E-commerce usability : creating customer delight / ed. Human Interface Group