| NOTAS: | "This comprehensive and successful Total Quality Management text has developed a following amongst students, academics and practitioners. It provides readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for the many associated tools, techniques and systems. For the third edition of this successful text, the author has undertaken a complete revision based on feedback from users of the previous two editions. There are new contributors and additional chapters have been added to reflect recent developments in the field." |
