| NOTAS: | "Following the sale of a service, telcos' provisioning systems provide the crucial link between the sale and the customer's receipt of the service. As a key point in the customer lifecycle, it is imperative that telcos' fulfillment solutions provide them with a process that is agile and "right first time". Legacy systems frequently fail to meet these criteria, particularly when services are bundled together, and often require substantial manual rework in order to complete. ZON Multimedia recognized the need to transform its service layer in order to achieve a common operational foundation, allowing it to improve the efficiency and effectiveness of its fulfillment processes, and easily add new services to its portfolio." |
