| NOTAS: | Sinopse:
"This new and revised release of the TL 9000 Quality Management System Requirements Handbook incorporates the recently released ISO 9001:2000. In 2000, leading telecommunications industry experts and the Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum) developed Release 3.0 to promote consistency, efficiency and improve customer satisfaction in the telecommunications industry.
The Requirements Handbook consists of the Hardware, Software and Services Quality System Requirements above and beyond those of ISO 9001:2000 and provides a consistent set of quality system requirements specific to the global telecommunications industry. This book is essential for telecommunications suppliers or service providers looking to improve quality and reliability, while reducing costs of poor quality." |
