Everybody writes : your go-to guide to creating ridiculously good content / Ann Handley
Nicely said : writing for the web with style and purpose / Nicole Fenton and Kate Kiefer Lee
O novo código do procedimento administrativo : guia prático de perguntas e respostas / [coment.] Vítor Manuel Freitas Vieira
The future of the postal sector in a digital world / ed. Michael A. Crew e Timothy J. Brennan